TIN CHAPEL FORM TC-F-007
TECHNICAL SUPPORT

For requesting assistance from the Chapel Computer Club.

Applicant name:

Contact details:

Device or equipment:

Is this your device, the Chapel's device, or somebody else's device?

Make and model, if known:

Operating system, if known:

Description of problem:



When did the problem first happen?

Has the device been turned off and on again? Yes / No

If no, please do that before submitting this form.

Has the device been unplugged and plugged back in, where safe and relevant? Yes / No / Not applicable

Has anyone else already attempted to fix it? Yes / No

If yes, who, and what did they do?


Does the problem involve any of the following?

[ ] Internet not working
[ ] Printer not printing
[ ] Password forgotten
[ ] Screen gone funny
[ ] File missing
[ ] Sound coming from somewhere
[ ] Email behaving badly
[ ] Mouse, keyboard, or cable concern
[ ] Message on screen that you have not read properly
[ ] Other

Exact wording of any error message:


What were you trying to do immediately before the problem began?


Is there a deadline, meeting, service, or club activity affected? Yes / No

If yes, give details:


Declaration:
I confirm that I have tried turning it off and on again, unless it would be
unsafe, impossible, or likely to make matters worse. I also confirm that I have
not clicked through important warnings merely to see what would happen.

Signature:

Date:

SENDING INSTRUCTIONS
Please submit completed forms using the Contact page on the Tin Chapel website.
In the message field, write "technical support form".

When the message opens in your normal email application, remember to attach the
completed form before sending. The website cannot attach it for you, and the
Computer Club cannot diagnose a problem from "it has gone weird" alone.

Alternatively, just copy/paste the form into the message body.
Do not change the format.