Business Continuity Plan
Instructions
Document status: Final
Owner: Committee of St Letus Salata
Last reviewed: 23 September 2026
Next review due: 23 March 2027
1. Purpose
This Business Continuity Plan sets out what Tin Chapel will do if a normal part of chapel operation becomes unavailable, including the building, website, committee, records, utilities, or communication channels.
The aim is not to continue every activity at all costs. The aim is to preserve safety, maintain public information, protect records, keep essential decisions moving, and restore ordinary chapel business in a controlled manner.
2. Scope
This plan covers:
- Public access to the chapel and grounds.
- Services, meetings, events, and supervised visits.
- Website, notices, forms, guestbook, and mailing list.
- Committee administration and minute-taking.
- Keys, registers, records, archive material, and essential documents.
- Refreshments and visitor welfare.
- Communications with visitors, volunteers, suppliers, and committee members.
This plan does not replace emergency services, insurance requirements, safeguarding procedures, building safety duties, or legal obligations. Where those procedures apply, they take priority.
3. Continuity Priorities
In any disruption, decisions should be made in this order:
- Protect life and physical safety.
- Secure the chapel, records, keys, and money.
- Communicate clearly with expected visitors.
- Restore normal arrangements in the safest possible way.
4. Roles
The Caretaker
Responsible for:
- Opening and closing the chapel when access is permitted.
- Updating the noticeboard and website where possible.
- Publishing the most recent copy of this plan.
- Maintaining the incident and continuity log.
- Co-ordinating first response until the committee confirms another lead.
Deputy: Simon Potts (TBC)
Committee Chair
Responsible for:
- Confirming major relocations or expenditure.
- Convening urgent committee meetings.
- Acting as public decision owner.
Deputy: Geoff Thomas
Committee Secretary
Responsible for:
- Maintaining the committee contact list.
- Keeping an offline copy of recent minutes and resolutions.
Deputy minute-taker: Geoff Thomas
Treasurer
Responsible for:
- Retrieving any physical cash from chapel grounds.
- Keeping an offline summary of current suppliers, policies, and renewal dates.
Deputy: Geoff Thomas
Website Administrator
Responsible for:
- Maintaining access recovery details in the sealed continuity envelope.
Deputy: Simon Potts (TBC)
5. Essential Information To Keep Offline
The following should be kept in a sealed continuity envelope in Chapel storage cupboard 1, with a second sealed copy held at the Chair's residence:
- Current committee contact list.
- Keyholder list.
- Emergency services and local authority contact details.
- Insurance policy numbers and claims contacts.
- Utility supplier details.
- Website domain registrar, hosting provider, and recovery email.
- Password manager recovery procedure.
- Printed copy of this plan.
- Blank incident and decision log sheets.
- Current location of registers, archive boxes, and cash tin.
The envelope should be checked at each six-monthly plan review. Any opening of the envelope must be recorded.
6. Recovery Objectives
These are working targets:
| Function | Target response | Target restoration |
|---|---|---|
| Safety-critical incident | Immediate | As directed by competent authority |
| Public closure notice | 2 hours | Until reopened |
| Website outage notice by alternate channel | 4 hours | 48 hours |
| Committee decision-making | 24 hours | 7 days |
| Service relocation or cancellation | 24 hours before scheduled start, where possible | Next scheduled service |
| Tea and hot water | 30 minutes | ASAP |
7. Scenario Procedures
7.1 Chapel Building Unavailable
Examples: unsafe structure, leak, power failure, pest activity, severe weather, blocked access, unexplained occupation of the vestry, or instruction from an authority.
Immediate actions:
- Do not admit visitors.
- Place a closure notice at the main entrance if safe to do so.
- Inform the Chair, Caretaker, and keyholders.
- Photograph visible issues only if safe.
- Move portable records and cash to the agreed secure location if access is safe.
- Cancel or relocate scheduled activity.
Public wording:
Tin Chapel is temporarily closed for supervised access following a building matter now under review. Services and visits will resume when the chapel is judged suitable. Please do not attempt entry at this time.
Relocation options:
- A neutral local venue agreed by the Chair.
- A committee member's home for administration only.
- Online meeting for committee business
- Written decision by email where permitted
Before reopening:
- Confirm the hazard has been addressed or access restrictions are clear.
- Record who authorised reopening.
- Update the website, noticeboard, and calendar.
- Inspect the nave, vestry, entrance, kettle point, and accessible route.
7.2 Website Unavailable
Examples: domain problem, hosting outage, CMS failure, failed deployment, expired card, broken form, search/index failure, or editor locked out.
Immediate actions:
- Confirm whether the outage affects all users or only one device.
- Check domain, hosting, CMS, and recent deployment status.
- Do not make several rushed changes at once.
- Put notices on alternate channels.
- Record the time the outage was first noticed.
Alternate public channels:
- Chapel noticeboard.
- Printed notice at entrance.
- Social channels: tinchapel.bsky.social
- Newsletter
Minimum continuity message:
The Tin Chapel website is temporarily unavailable. Current chapel access will be confirmed on the chapel noticeboard and through the newsletter where possible. Further notices will be placed on the chapel noticeboard until the website returns.
Restoration order:
- Restore public homepage or static holding page.
- Restore notices and visit information.
- Restore contact and booking forms.
- Restore guestbook and archive pages.
- Review logs and record cause.
7.3 Kettle, Hot Water, Or Refreshments Unavailable
Examples: kettle failure, missing base, plug concern, lack of water, no cups, no milk, no volunteer willing to decide about biscuits.
Immediate actions:
- Unplug faulty electrical equipment and label it "Do not use".
- Do not improvise repairs during public access.
- Inform the Caretaker.
- Provide cold water if safe and available.
Continuity options:
- Use the spare kettle kept in Storage Cupboard 2.
- Borrow a tested kettle from Jean.
- Provide cold drinks only.
- Ask visitors to bring their own flask.
- Cancel refreshments while continuing the service or meeting.
Public wording:
Refreshments are temporarily limited due to equipment failure. Chapel business continues. The absence of tea should not be interpreted as a change in doctrine, policy, or hospitality.
Before using replacement equipment:
- Check it is clean, stable, undamaged, and suitable for the socket.
- Keep cables away from walking routes.
- Record who brought it and when it should be returned.
7.4 Service Leader, Speaker, Or Volunteer Unavailable
Immediate actions:
- Confirm whether the service or event can proceed in a reduced form.
- Chair or Caretaker appoints a substitute only where appropriate.
- If no suitable substitute exists, cancel or postpone.
- Update the website and noticeboard.
Options:
- Open chapel for quiet supervised access.
- Hold a short reading or agreed observance.
- Postpone and retain the original notice for records.
7.5 Power, Heating, Water, Or Toilet Unavailable
Immediate actions:
- Assess whether visitors can safely attend.
- Cancel public access if lighting, heat, water, or sanitation is inadequate for the event type.
- Keep electrical cupboards and boiler areas closed to visitors.
- Notify supplier or contractor.
- Record meter readings if useful and safe.
- Dig an emergency hole and locate a perching log.
Cold-weather rule:
- If the chapel cannot be kept at a reasonable temperature for the expected attendees, public events should be shortened, relocated, or cancelled.
Water rule:
- If there is no safe water for handwashing or refreshments, events involving food or longer attendance should not proceed without explicit mitigation.
8. Communication Rules
Public messages should be:
- Short.
- Dated.
- Specific about what visitors should do.
- Honest about closures or limitations.
- Calm in tone.
- Free of speculation.
Public messages should not:
- Name private individuals unnecessarily.
- Describe security weaknesses.
- Promise a reopening date before one is known.
- Hide a cancellation behind vague wording.
- Invite visitors to test whether access is possible.
9. Decision And Incident Log
For every continuity event, record:
- Date and time first noticed.
- Person reporting.
- What was unavailable.
- Immediate risk.
- Decision made.
- Person authorising decision.
- Public message issued.
- People contacted.
- Money spent or committed.
- Restoration action.
- Date closed.
- Follow-up required.
10. Review And Testing
This plan should be reviewed every six months and after any significant disruption.
Minimum review checks:
- Contact list still correct.
- Keyholder list still correct.
- Website recovery route tested.
- Backup location confirmed.
- Printed plan replaced if changed.
- Continuity envelope inspected.
Annual tabletop exercise:
- Choose one scenario from Section 7.
- Walk through who would do what in the first hour, first day, and first week.
- Record weaknesses and assign actions.
11. Immediate Action Card
Use this card when something has gone wrong and there is not yet time to read the whole plan.
- Make people safe.
- Stop the affected activity.
- Secure keys, money, records, and the building if safe.
- Tell the Chair, Caretaker, Secretary, and Treasurer as relevant.
- Put a short dated notice where visitors will look.
- Move, cancel, or reduce the next scheduled activity.
- Write down what happened.
- Do not invent a permanent solution in the first ten minutes unless the matter is the kettle.
12. Open Items For Committee Completion
- Confirm remaining deputy roles marked TBC.
- Add actual supplier and account recovery details.
- Add emergency contact numbers.
- Confirm insurance notification requirements.
- Confirm where digital and printed backups live.
- Decide whether services have pre-approved relocation venues.
- Check whether any safeguarding or licensing procedures need to be cross-referenced.
